FAQs

Frequently Asked Questions

How Long Does it Take To Set Up?

Time is money, and we know exactly how important it is to be able to make fast and effective changes to your business in order to capitalize on opportunities as they arise. As such, we will have your new digital menu/ online ordering set up and running within 48 hours of receiving the required images and details.

I Run a Restaurant. Why would I Choose To Have My Own Delivery Service Over Ones Already Available?

The short answer is twofold: for price and control. The larger platforms charge high rates of commission (between 20%-40% on average), and your brand is positioned among the entire field of your competitors, with little chance for individual brands to differentiate themselves. Our independent online ordering solutions allow you to deal directly with your customers – keeping them away from browsing the competition – and all for a fraction of the price.

My Menu and Stock Changes Frequently. Can I Update The Menu?

Depending of the package you purchase you can either make the change yourself of we can do it for you. We’re able to make changes to your site within minutes, and stock-counting functionality means you’ll never run the risk of selling items you don’t have.

How Long Does It Take To Get Paid For A Sale?

Once we have you set up with a Digital Payment Gateway and Merchant Account, payment will be taken from the customer the moment that their order is placed online. No more juggling phones and exchanging bank details – just fast and efficient sales!

I Only Want To Deliver Local. Can It Be Set Up That Way?

Whether you want to reach the entire country or just your local town, you can define your delivery area easily and precisely, giving you control. Our partner delivery system has a host of tools and analytics that are both satisfying to use and empower you to operate efficiently.

Do I Get To Keep 100% of My Sales?

Yes you do. You can set up payment via your PayPal Stripe accounts to take online payments.

I don't have photos of all of my food. Is that a problem?

Not at all! We have access to an unlimited library of attractive stock images that will help present your items in the best possible way. And if you have a really unique item or dish that isn’t covered in the stock site – our experienced creative content department is capable of creating bespoke images for you too.

Most of My Customers Use a Mobile Device. Is This Optimized For Mobile?

All our solutions are optimized for all platforms and devices, meaning you can offer a unified and consistent brand experience to your customers – no matter how they’re browsing your website.

Arranging Delivery is Too Much For Me At The Moment. Can I Just Do Pick Up?

You can pick whichever approach works best for you. We have free resources and can offer guidance on the best way to manage hand-over to your customers, and our partnerships with delivery software providers mean that getting delivery routes set-up is
easier than you’d think.

Client Reviews

What restaurant owners are saying

I’m happy with the quality of my new website and integrated online ordering and table reservation system by Menu O’Delivery. Their team created a professional website that is perfectly optimized for desktop, and mobile. Our customers can now order directly via our own website, Facebook or our mobile app. We have already seen an increase in the number of online orders for pickup and delivery within a month of implementing their system. This help us avoid paying high commissions to the third party company.

Anibal Llanos, Owner - Salsa Latina - Latin American Restaurant

I had a very pleasant experience working with the Menu O’ Delivery team for my website project. They redesigned a professional looking website and added online ordering / table reservation system. What I like about Nash and his company is that they also help me with my ongoing automated online promotion that brings in new customers and increase the average check and frequency of store visits. I look forward to a long lasting and prosperous relationship with Menu O’Delivery.

Juan Carlos Delapaz, Owner - Casa Real Mexican Restaurant

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